Mac Office 365 Activation Problems Site Answers.microsoft.com

Posted : admin On 09.04.2020

Aug 16, 2018 Microsoft Office 365 users hit with log-in, activation issues. A number of Microsoft Office 365 users are reporting problems signing into and activating their Office apps. Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office Online on the web for everywhere in between. Fixes or workarounds for recent Office installation or activation issues OneNote 2016 OneNote 2013 Excel 2016 OneNote for Mac Word 2016 Outlook 2016 PowerPoint 2016 Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac Word for Mac 2011 Excel for Mac 2011 Outlook for.

Welcome to the Office 365 Community! This is the place discuss best practices, news, and the latest trends and topics related to Office 365. Third party promotional content will be deleted. Thanks for your help keeping this community a vibrant and useful place! Microsoft Office is a very popular and extensively used suite of applications that has been developed for use on both Windows and Mac computers. It has a wide variety of functions and therefore suits both professional and individual needs. Over the years, the Microsoft Office suite has expanded and added many more applications to its portfolio. 2013-2-5  A week ago today, Office 365 Home Premium launched worldwide, giving busy people and families new ways to get more done at home, at school and on the go. From customer events in New York, Sao Paulo, Toronto, London and other major cities around the globe, as well as via social media, we've received a few common questions about what is included in Office 365 Home Premium and the.

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If you're having problems getting shared computer activation to work when you deploy Office 365 ProPlus to shared computers in your organization, try the following to fix the problem.

Tip

You can download and run the Microsoft Support and Recovery Assistant to install Office 365 ProPlus in shared computer activation mode.

Check that your Office 365 plan supports shared computer activation

Mac office 365 activation problems site answers.microsoft.com email

To use shared computer activation, you must have an Office 365 plan that includes Office 365 ProPlus.

Note

You also can use shared computer activation with Visio Online Plan 2 (previously named Visio Pro for Office 365) or Project Online Desktop Client. You just need a subscription plan that includes those products.

Verify that shared computer activation is enabled for Office 365 ProPlus

Here are two ways that you can check whether shared computer activation is enabled on the computer that has Office 365 ProPlus installed.

  • Open any Office 365 ProPlus program, such as Word. Go to File > Account > About Word (or whatever the name of the app is). On the second line from the top, underneath the MSO version number, you should see Shared Computer Activation, instead of a Product ID, like in the following screenshot.

  • Use Registry Editor, and go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration. There should be a value for SharedComputerLicensing with a setting of 1.

Verify that activation for Office 365 ProPlus succeeded

On the shared computer, after you open any Office 365 ProPlus program, go to the following folder:

%localappdata%MicrosoftOffice16.0Licensing

If activation succeeded, there are some text files in the folder, like in the following screenshot. Don't make any changes to these files.

If you've configured the licensing token to roam, these text files will appear in the folder that you've specified.

Review error messages for shared computer activation

If you're having problems using shared computer activation, you might get one of the following error messages.

Mac Office 365 Activation Problems Site Answers.microsoft.com Online

The products we found in your account cannot be used to activate Office in shared computer scenarios.

This error means that you don't have an Office 365 plan that includes Office 365 ProPlus. Therefore, you can't use shared computer activation.

UNLICENSED PRODUCT Most features are turned off because a shared computer license isn't available.

This error means that a licensing token wasn't obtained from the Office Licensing Service on the Internet. Office 365 ProPlus is now in reduced functionality mode. The user can view and print Office 365 ProPlus documents, but can't create or edit documents.

You can try these steps to fix this problem:

  • Check that the user is assigned a license for Office 365 ProPlus.

  • Check that the user signs in with her user account for Office 365 if the Activate Office dialog box appears when the user opens an Office 365 ProPlus program.

  • Check that there is connectivity between the shared computer and the Internet.

Sorry, we cannot verify the license currently installed for this product.

Mac Office 365 Activation Problems Site Answers.microsoft.com Email

This error means that Office 365 ProPlus has a problem with the user's licensing token on the shared computer. The user should make sure to sign in to Office 365 ProPlus with his user account for Office 365 so that Office 365 ProPlus can obtain a new licensing token from the Office Licensing Service on the Internet.

PRODUCT NOTICE Your shared computer license expires on and we're having trouble renewing it.

This error means that Office 365 ProPlus tried to renew the licensing token automatically, but there was a problem. One possible cause for this is that the shared computer wasn't connected to the Internet when Office 365 ProPlus tried to renew the licensing token with the Office Licensing Service.

The licensing token is valid until the date listed in the error message. The user can continue to use Office 365 ProPlus to create, edit, and print documents. The user can choose Renew to try to renew the license before the license token expires.

Sorry, this Office 365 account has recently been used to activate too many computers.

Mac office 365 activation problems site answers.microsoft.com software

Microsoft places a limit on the number of shared computers that a user can activate Office 365 ProPlus on in a given time period. This error means that the user exceeded that limit.

Related topics

A week ago today, Office 365 Home Premium launched worldwide, giving busy people and families new ways to get more done at home, at school and on the go. From customer events in New York, Sao Paulo, Toronto, London and other major cities around the globe, as well as via social media, we’ve received a few common questions about what is included in Office 365 Home Premium and the fastest ways to get started with the new service. We wanted to answer some of those top questions right here.

What is the difference between Office 365 and Office 2013?

The new Office has been updated with a host of new capabilities, cloud connection and social features. It is available two different ways:

  • Office 365 is our services brand. Office 365 Home Premium is the first Office subscription service for consumers. It includes a complete set of Office applications (i.e., Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Access); works across up to five devices (Windows tablets, PCs and Macs); and includes additional SkyDrive storage and Skype calling. Because Office 365 services are always improving, subscribers receive new features and services as soon as they are ready, ensuring they are always up to date and don’t have to be hassled with upgrades.
  • Office editions, such as Office Home and Student 2013, are designated by a year model and are current as of that year model (just like a car). These editions include different applications depending on what you need, and are ideal for people who only have one machine.

Which should I get: Office 365 Home Premium or a traditional Office 2013 edition?

Here is some general buying advice:

Mac Office 365 Activation Problems Site Answers.microsoft.com Number

Installing microsoft access onto a mac computer. Subscription is probably right if you:

  • Have three or more devices (Windows tablets, PCs or Macs) in your household
  • Are a university student
  • Want the very latest technology, upgrade your devices frequently (three years or faster), or use Outlook, Publisher or Access

A traditional Office 2013 edition is probably right if you have two or fewer devices in your household.

Does Office 365 only work in the browser? Do I have to be online?

No and no. Office 365 combines the power of Office with the flexibility of the cloud. As a subscriber, you are using full Office applications that ‘stream’ from the cloud and ‘roam’ across your devices. Just as you might subscribe to services such as Spotify or Netflix for entertainment anywhere, subscribing to Office 365 means your personal content goes wherever you go. The key difference is that with Office 365, you don’t have to be online. Office 365 Home Premium runs just fine without a connection. Your docs in SkyDrive can sync locally, so you can always get to them, even when you’re disconnected.

Can I use Office 365 Home Premium on my Mac?

Yes. Office 365 Home Premium can be used across up to five devices, including Macs, Windows tablets or PCs. Mac users will start out with Office for Mac 2011, which is updated to include activation for Office 365 Home Premium. To download and install Office for Mac 2011, subscribers simply go to http://office.com/myaccount. (Note: Office for Mac 2011 includes Word, Excel, PowerPoint, Outlook and requires OSX 6.0+.)

A new Office for Mac is coming, and typically, it’s been available roughly a year after Office for Windows. As a subscriber to Office 365 Home Premium, you will automatically get the new Office for Mac when it’s available.

Mac Office 365 Activation Problems Site Answers.microsoft.com Yahoo

What happens if I cancel my subscription? Do I lose all my content?

Your content is always your content. After an Office 365 subscription expires, you can still access your docs whenever you choose, and you can use the Office Web Apps to create, read, edit and share your stuff. Although the full Office applications go into ‘reduced-functionality mode,’ you can still use them to read and print your Office documents. If you’re using more than the free 7GB of SkyDrive storage, you can expand that for $10/year or move your content after the Office 365 subscription has expired.

Can I work from home if I have Office 365 Home Premium?

You may be able to use Office for work at home if your employer has licensed you appropriately through a number of work-at-home options. If you use Office at work, it’s likely you can use it at home, and with Office 365 Home Premium, you would just sign in with your OrgID. If you’re uncertain, your best bet is to ask your employer.

If you’re a small business owner who doesn’t have Office as part of work, you should look at Office 365 Small Business Premium, launching next month on Feb. 27. It has a lot of the same capabilities, cloud connections and social features as Office 365 Home Premium and includes email from your domain, business-grade collaboration and a web site for your business.

How will it help save me time?

Office 365 Home Premium combines the full power of the newly-updated Office with the flexibility of the cloud.Your information is always close wherever you are on all your devices. It gives you increased flexibility to get things done when you want on your terms. To see some great examples, check out Time to 365, a crowd-sourced website with tips and tricks from pros and everyday working parents who have found ways to simplify their lives.

We’re happy to take more of your questions here in the comments section. You can also ask @Office on Twitter. In the meantime, if you want to explore on your own, there’s some great info and the option to try Office 365 Home Premium free for 30 days at http://www.office.com.

Mac Office 365 Activation Problems Site Answers.microsoft.com Software

–Clint Patterson, Office Team