Fixes an issue in which the Print Spooler service does not work correctly in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2. Print Spooler service crashes when you print documents on a network shared printer in Windows. Microsoft Office 2007 crashes by DesperateLawstudent December 1, 2007 10:46 PM PST I have been attempting to save documents on Microsoft Word 2007 since law school started. Nov 09, 2018  I just updated my MacBook air to the Mojave system and now my Microsoft Word (2008) crashes every time I - Answered by a verified Microsoft Office Technician. We use cookies to give you the best possible experience on our website. I have updated my Mac to Mojave and now the printer. Jan 11, 2018  Microsoft Word crashes when I save a file or send a file to print. This started right after upgrading High Sierra to 10.13.2. I'm not totally good with complex answers, can someone narrate a.

• Microsoft Word 2008 For Mac
• Microsoft Word Crashes When Saving
• Microsoft Word 2008 Crashes When Printing Mac Book

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you save a Word for Mac document, the application crashes or quits unexpectedly.

Resolution

Step 1: Download and install all Office updates

To obtain updates with Office for Mac applications, follow these steps:

Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:

1. Start any Office for Mac application on your computer.
2. Click Help menu, click Check for Updates.

For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.

If the issue continues to occur, proceed to the next step.

Step 2: Check the hard disc name

Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.

Step 3: Save to a different location

If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.

Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.

If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.

Sep 07, 2017  Question: Q: While typing a doc in Word, the spinning wheel appeared and froze the Word document. I had another Word doc open at the time. I tried to force quit, but it didn't work. I would like to save it before losing my work, but the spinning wheel blocks me. Nov 11, 2019  Once in a while, for no apparent reason, you may encounter the SPOD (Spinning Pinwheel of Death). It's that multicolored pinwheel mouse pointer that signifies a temporary delay while your Mac tries to figure something out. In this case, your Mac is trying to think but nothing happens, so the pinwheel keeps spinning, and spinning, and spinning. Mac microsoft word unhappy spinning video. Aug 29, 2009  Two documents are open in Word, yet frozen in my Mac ThinAir. Their is no rainbow spinning. I cannot scroll up or down, highlight, diminish, etc. When I hit the W, nothing happens.there is no Word c read more. Nov 16, 2016  Why do I get the spinning ball when saving (Word for Mac)? Why do I get the spinning beach ball twice upon each save in a word document, which are about 4 seconds apart from each beach ball spin? Actually, it may have started after updating software to 'macOS Sierra Version 10.12.1.'

If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.

Step 4: Empty the AutoRecovery folder

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.

Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:

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To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:

1. Quit all applications.

2. On the File menu, click New Folder.

   A new folder is created on the desktop. The folder will be called 'New Folder.'

3. On the Go menu, click Home.

4. Open Library.

   Note

   The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

5. Open Application Support, and then open Microsoft.

6. Open Office 2011 AutoRecovery.

7. On the Edit menu, click Select All.

8. Drag all files into 'New Folder' on the desktop.

   The AutoRecovery folder should be empty.

9. Open Excel for Mac 2011 and try to save a file.

   If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

   If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

1. Quit all applications.

2. On the File menu, click New Folder.

   A new folder is created on the desktop. The folder will be called 'New Folder.'

3. On the Go menu, click Documents.

4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

5. On the Edit menu, click Select All.

6. Drag all files into 'New Folder' on the desktop.

   The AutoRecovery folder should be empty.

7. Open Excel for Mac 2011 and try to save a file.

   If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

   If the problem continues to occur, go to the next method.

Step 5: Remove Word preferences

Note

Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.

1. Quit all Microsoft Office for Mac applications.

2. On the Go menu, click Home.

3. Open Library.

   Note

   The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

4. Open Preferences.

5. Look for a file that is named com.microsoft.Word.plist.

6. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.

7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

8. Quit all Office for Mac applications.

9. On the Go menu, click Home.

10. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

11. Open Preferences, and then open Microsoft.

12. Locate the file that is named com.microsoft.Word.prefs.plist.

13. Move the file to the desktop.

14. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

15. On the Go menu, click Home.

16. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

17. Open Application Support, and then open Microsoft.

18. Open Office, and then open User Templates.

19. Locate the file that is named Normal, and then move the file to the desktop.

20. Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.

Step 6: Create a new user account

Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.

If the issue occurs even when you use the alternative account, go to the next step.

Step 7: Test saving the file in safe mode

Microsoft Word 2008 For Mac

Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.

For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.

More information

If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.

Topics Map > OS and Desktop Applications > Applications
Topics Map > OS and Desktop Applications > Operating Systems > Mac OS X

Self Help Only

NOTE: These products are not supported by the Help Desk. This document is provided for self help purposes only. Please contact the manufacturer or system developer for help.

This document explains how to reset and back up Office 2008

1. Ensure all Office applications are closed.
2. Navigate to ~User/Library/Preferences folder and drag all the files to desktop that starts with com.microsoft.xxx.plist (xxx=name of Office app)


3. Additionally delete/Move following files:
   • Application/Microsoft Office 2008/Office/OfficePID.plist
   • ~ User/Library/Preferences/Microsoft/Office 2008/Microsoft Office 2008 Settings.plist
The user will be prompted to re-enter the product key the next time Word is used.

4. If user is having problem with font then delete 'Office Font Cache (12)', located in the same folder as Microsoft Office 2008 Settings.plist.
5. Office is now successfully reset.
6. If all is well, trash the old file otherwise, quit all Office apps again, trash the new files and drag the original files back to where they belong.

Additional information on troubleshooting Microsoft Office fonts can be found here.

Backups

How to enable automatic save in Microsoft Office 2008?

1. Open Microsoft Word (or any other Office App).
2. Hold Command and Comma key.
3. System Preferences window would open.


4. In System Preferences > Save > enable 'Always create a backup copy' and 'Save AutoRecover info every 2 Min'.

Template Backups

Normal.dotm

When newly blank document crashes, it is possible the problem persists in normal.dotm. Try renaming the existing normal.dotm to oldnormal.dotm and reopen word to recreate a new normal.dotm.

The location for normal.dotm are as follows:

• Office 2008: ~/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm
• Word 2004: ~/Documents/Microsoft User Data/Normal
• Word X, Word 2001, Word 98: /Applications/Microsoft Office ***/Templates/Normal (where *** stands for your version of Office)

If by chance the normal.dotm location is changed, the normal.dotm can be located by opening Microsoft Office Word>Preferences>File Locations> dialog to confirm its location.

If the old normal.dotm is corrupt and there are customizations in old Normal that you don't want to lose – such as macros, AutoText, custom toolbars, and styles – you can transfer them from OldNormal to your new Normal using Organizer.

Microsoft Word Crashes When Saving

Restore customization from old Normal to new Normal

1. Open Word
2. Use File>Open to navigate to the template location noted above.
3. Change the Show drop-down list to Word Templates.


4. Choose Normal or Normal.dotm and click Open.


5. Title Bar at the top of the Word window must show 'Normal' otherwise, repeat from step 1.


6. Click on Tools>Templates and Add-ins dialog, click the Organizer button.


7. Just below the left window, Organizer should be showing Styles available In: Normal (global template) Otherwise you've got the wrong one open. Start again from step 1.


8. The right window of the Organizer should be blank. There is a Close File button below the left-hand window, and a Close File button below the right-hand window. Click the button on the right.


9. You should now be able to see your old Normal Template in the directory; if you cannot, search until you find it. Choose it, and Open it.


10. At the top of the Organizer dialog, above both windows, there is a row of tabs, one for each kind of resource the Organizer can copy. Click the tab for the kind of item you want to bring back. Let’s assume you want to bring your styles back: Click the Styles tab.


11. Organizer now shows you a list of the items available within each kind (if you clicked the Styles tab in the previous step, you see a list of the styles in each template). The left window lists the items in your new template, the right window lists the items in the old template. In the right-hand window, choose the item(s) you want to restore. You can select more than one.


12. Click copy
13. Repeat for each additional kind of resource you wish to copy.
14. Click Close File under both windows.
15. Hold down your Shift key and choose Save All from the File menu. Save All does not appear unless you hold down your shift key.
16. Quit Word and restart it (to force it to update its preferences).
17. All the settings should be transfered.

Microsoft Word 2008 Crashes When Printing Mac Book

Keywords:	Microsoft Office 2008, Reset, MacSuggest keywords	Doc ID:	10168
Owner:	Jeff W.	Group:	DoIT Help Desk
Created:	2009-05-31 19:00 CDT	Updated:	2019-08-21 13:20 CDT
Sites:	DoIT Help Desk
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